Willing to travel domestically and internationally as needed and requested, Project management big picture thinker in cross-functional environment, Experience with change management & streamlining processes while dealing with ambiguity, Strong communicator with excellent influencing & negotiation skills, Expertise in Excel, PowerPoint and Word (Visio recommended & Salesforce preferred), Experience presenting to and working with senior leaders; has the gravitas to push back regardless of who is pushing. Coordinated with lenders, staff and title companies to resolve outstanding items. Acted as facility point of contact in crisis situations i.e. Actions resulted in a reduced number of under-performing lanes by 50%. Focused on one POC (Point of Contact) one resolution mentality. Responsibilities: Worked successfully in cross functional roll as single point of contact between technical teams integrating projects; Assisted in implementation of Oracle EBS; Process and Data Analysis on best practices for operational and system requirements Download Customer Analyst Resume Sample as Image file, Customer Experience Analyst Resume Sample, Customer Operations Analyst Resume Sample, Customer Operations Specialist Resume Sample, Utilize Retail Link data to provide analytical support to Account Managers and Wal-Mart Canada Buyers and Replenishment Managers, Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects, Provide regular reports for management that measure the effectiveness of the technical support function, Develop and direct a variety of fact-based analyses that aid Management in making decisions relating to the creation or expansion of new or existing businesses, Manage the supply chain inter-dependencies between Sales, Demand Planning, Customer Service, Inventory Management, Operations Planning and the Customer, Develop and implement on-going improvements for collaborative planning, forecast and replenishment process, Develop and direct a variety of fact-based analyses that aid Management in making decisions relating to the creation or expansion of new or existing services, Work with Marketing to establish online and social feedback tracking methods and tools, Create, socialize, and execute method to update CEC business unit pages (intranet) on an ongoing basis, Partner with Marketing and Business Units to develop and execute an enterprise-wide website governance strategy, Partner with Marketing and Business Units to develop and execute an enterprise-wide survey strategy and holistically report on survey feedback, Provide data-driven recommendations for recurring VOC reports, Provide data-driven recommendations for recurring VoC reports, Develop and maintain online and social feedback tracking guidelines and procedures for the CEC, Accessing, analyzing and interpreting business indicators of shipments, inventories, share, and consumption as they pertain to Kellogg brands and their impact on the markets, Assisting in the business planning (IBP) process for the team, Providing input on opportunities to improve profit and gross sales volume based on analysis of promotion, spending, promotional forecasting and sell-through and volume, Providing analysis to National Account Executives, Director and Category Management to identify key distribution, pricing and placement opportunities that can grow the business, Analyzes, QCs and validates own campaign results, Collaborates across multiple business lines for business case development, ad-hoc analysis and executive reporting, Develops performance measurement and reporting standards,Implements measurement and reporting to track campaign success, Excellent academic record, in a quantitative subject or accompanied with work experience in a quantitative role, Relevant postgraduate qualification (desirable), Experience developing partnerships with the technical, business, and sales teams utilizing strong communication and team building skills, Clear writing and verbal presentation skills, and the ability to articulate conclusions clearly to non-technical stakeholders, Knowledge of R or other object-oriented programming languages (desirable), Exercise excellent judgment within defined standards and guidelines to manage conflict resolution and/or ambiguous situations, Evidence of working directly with different functions within an organisation (desirable), Prior work experience in eCommerce, consultancy or marketing (desirable), 1-2 years of transferable experience in Program or Client Management, Healthcare, Finance, or Operations highly desired, Collaborate closely with engineering teams to understand our data infrastructure, Proactively seek out opportunities to add value to the business, Familiarity with SQL (or similar tools e.g. Experience. Created a WOW experience for all shell customers. Created Excel-based labor reporting package to manage headcount budgeting and forecasting, assisted technical managers with reducing actuals variability to plan. Philips Healthcare 04/18 - current. Can implement defined strategy by effectively leading and driving change, Proactively identify and/or implement process enhancements that generate 10% year over year expense savings for our clients or Fiserv, Exceeds 100% of client and internal SLAs and achieve client feedback survey score of 4.25, Manage client defined and internal service level results across multiple product lines using budget, forecasting, capacity planning, and resource allocation best practices, 5 or more years of relevant work experience in financial services or related industry required, Minimum of 5 years of management experience which includes but is not limited to budgeting, setting strategic direction, staffing, and reporting, Call center management experience preferred, Must have solid knowledge of operational budgets, Experience in service delivery capacity required, Apply problem solving and good judgment when making decisions to remove/add restrictions to members accounts, Analyze account history and trends to take appropriate action on accounts, Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customers, Analyse the sellers account history, trends & performance and set expectations with the seller on how they should trade on the site and create a good buyer experience whilst growing their sales on ebay, Establish relationships and closely coordinate with your team, team leader, manager and various departments to completely resolve inquiries, Develop a strong understanding of how WhatsApp works on Android, and be a source of this information to other Customer Operations team members, Continually evaluate the organization of your workflow to find new issues in the support queues and improved ways of handling existing issues, Passionate about smartphone technology and helping WhatsApp users, 1+ yrs of experiencing supporting customers or users through support channels such as email, 1+ yrs of experience developing or troubleshooting on smartphone platforms, preferably Android, Proactive and motivated - you constantly look for solutions to problems and evaluate ways to be more efficient and effective, Ability to multitask and manage competing priorities without getting overwhelmed, Utility player - we are a team that thrives on people identifying ways they can contribute to get the job done, and how their unique backgrounds and strengths can contribute to team goals, Strong writing skills in English. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. Generated various performance reports for internal and external groups. Monitored settlement for high value institutional trading to ensure compliance with regulations pertaining to private placements transactions and initial public offerings. Work independently with stakeholders to accurately define system scope and objectives based on user needs and thorough understanding of business processes. Provided follow-up calls to customers to ensure maximum satisfaction. Coordinated server administration teams to troubleshoot emergency issues and communicated status to upper management on an hourly basis. Utilization of AgHorizons In-House Grain Accounting System (Lynx), JD Edwards and SalesForce.com systems in conjunction with various MS Office applications. Temporary Customer Care Analyst I - Health Operations - Remote. Ability to articulate concepts clearly and document procedures, Ability to manage multiple priorities in a fast-paced, changing environment, Ability to lead teams through organizational change while exceeding improving operational excellence and employee engagement, Excellent interpersonal skills with the ability to interface with all levels of the organization, Experience defining and implementing transformational business strategies, Strong organizational skills and the ability to exercise judgment in prioritizing tasks in order to meet schedules and deadlines, Lead team, including arvato, to successfully govern and execute underlying processes necessary to facilitate accurate customer ordering, fulfillment and invoicing, Establish business partner relationships with Cardinal Health Commercial Teams, Customer Service and IT, Collaborate with Cardinal Health shared services and centers of excellence to leverage best practices, Lead successful integration of business expansion opportunities and other projects, Maintain a proper internal control environment over processes and data; support audits and reviews, Ensure positive customer experience in an efficient and cost effective manner, Proactively identify resource needs, including IT-enabled solutions, to meet short and long term business objectives, Effectively use metrics to inform day-to-day business activities as well as management communications on overall health of processes, Ensure CAH and the third party providers teams are properly trained on process, tools and technology, Enable front line third party providers Customer Service Agents to consistently meet customer needs in compliance with established business policies, Ensure discrepancies are resolved in a timely manner and root causes addressed to reduce errors, Act as a subject matter expert, including sponsorship of IT-enabled solutions, Advise management of changing needs of customer base and recommend process, system, organization changes to accommodate customer requirements and increase productivity, Interacts and interfaces with therapeutic area Commercial, CDMA and R&D Managers, Coordinates function between Commercial, CDMA and R&D teams to drive consistency in HCP engagements, Obtain CVs for all HCPs and stored in central repository, Prepares (and amend as necessary) HCP materials and deploy to HCPs: Welcome Packet, Contract, W-9 Form, HCP payment logistics form, meeting evaluation form and other relevant documentation, Collaborates with project originator to process and submit contract payment authorization, Reviews all event related documentation for completion and payment authorization (such as sign in sheet, performance deviation form, re-evaluation form and advisory board meeting report), Review contract language and prepare standardized and routine alternative language responses to negotiate contract modifications, Reviews payment uploads from Customer Operations Coordinator, Ensures appropriate financial caps and clearing-house activities are properly managed, Works closely with cross functional teams to oversee internal and external approval of contracts, Coordinates with all HCPs during contracting process for participation in consultant engagement for Commercial, CDMA and R&D, Initiates all consultants' communications and follow up in support of contract completion, Provides status updates to internal stakeholders on advisory board participant acceptance and declines, Interfaces and coordinates with designated Event Management and Agency partners, and Advisory Board business team lead for decision making on meeting logistics, venue, etc, Organizational coordination and timeline adherence (e.g., status updates), Tracks and monitors for program timeline adherence, Facilitates trafficking and the Advisory Board/Consultant meeting process, Manages dialogue and on-going communication with HCPs regarding advisory board logistics and processes, Participates in post meeting business team debrief and supports business team with any outstanding requests and follow through, Tabulates meeting evaluation results into a scorecard and distributes to internal team (stored in central repository), Confers with Agency partner to confirm that all HCP spend is reported into supplier exchange (honoraria, travel, food and beverage, etc. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize . Interested in using my diverse background to achieve success in any endeavor. Toad) including writing queries, exporting and interpreting query results, Defines measures of success and performance dashboards to steer execution and update management on achievement; manages delivery of performance metrics dashboards; tracks and reports on key metrics including retention, customer loyalty (NPS), customer satisfaction, and customer effort, Maintains and improves business forecasting and reporting process; drives reporting consistency across the Customer Experience team; manages performance and accountability of Customer Experience team through analytical reviews, Aligns with key stakeholders (Sales, Finance, Customer Analytics, etc) across the business; collaborates with finance team to generate reports related to retention and other Customer Experience team goals; drives and facilitates effective collaboration and communications between the Customer Experience organization and the dependent stakeholders, Responsible for the creation of objectives, key results, and metrics for strategic initiatives; accountable for the thorough implementation of high impact and diverse initiatives across the Customer Experience team; creation and management of continuous-improvement programs focusing on driving operational excellence, Proactively reviews and strives to maintain high levels of data quality, accuracy and process consistency, As required, act as executive sponsor or lead point of contact for Customer Experience within the company, First level support for the German sales team, Participation in international phone calls, Reporting and monitoring of projects and contracts, Calculation and transaction of bookings in the system, Creation of training material / international project activities, Student at university or university of applied sciences, Preferred field(s) of study: Open for different fields of study (BWL, Economics, Marketing, Controlling, etc. Assisted in prioritizing configurations and changes within the PBX system. Knowledge and experience of SAS preferred, Strong SQL skills and experience in combining multiple data sources in order to deliver analysis. Provide Information Assurance (IA) security policy and hardening guidance to system engineering personnel. Today we power billions of conversations . PEST-PRO MANAGEMENT PTE. Experience. 12/2009 - 12/2016. This way, you can position yourself in the best way to get hired. Prepare operating plans and budgets: Direct responsibility for preparing the annual budget and quarterly forecasts for Customer Operations. Learned new processes and helped develop and utilize the ALB and CLS program within COS. Used 2nd Level technical support for Mastercard Connect services and programs. Educated and assisted new and existing users through email, phone, and live chat support channels. Manage customers orders fulfillment process end-to-end (manual and EDI) ensuring data accuracy (items, pricing, promotions) to meet our customers order and delivery requirements in the numbers, printed word, report appearance, etc. Fluency in Portuguese a plus, Knowledge of Customer Service and Repair Operations in the Mobile Phone space, Knowledge of warranty financial and post sales operations, Strong Experience on Mobile Devices Repair Operations, Engineering or Quality, Hands on knowledge of Excel and strong knowledge of basic statistical analysis, Must be a good communicator and team player, Bachelors degree required, preferably in Engineering or Business Administration, Responsible for In Country Repair Vendors (MASCs) management, including day to day operational repair processes, operational KPIs and cost assurance according corporate goals, Responsible to develop controls and identify proactively opportunities to reduce Penalties caused for not comply with Customer SLAs, Knowledge of Customer Service and Repair Operations, Strong Experience in Mobile Devices Repair Operations, Engineering or Quality, Bachelors degree required, preferably in Engineering or Business Administration, Drive account-level demand/supply management and manage gross-to-net with Sales, Finance, and the accounts, Provide accounts and internal business partners with insights derived from the marketplace, Monitor and use marketplace sell-through/inventory status to drive operational decision-making, Develop strategic business reporting requirements in collaboration with internal partners, Develop and Execute account level replenishment methodology (load-in/fill-in model) to enable a supply chain that is responsive to the marketplace, Build account level supply chain strategy, lead and provide expertise in the development and implementation of current & future Supply Chain initiatives, Partner closely with Sales, Retail Accounts' branch office, and Supply Chain, Influence account base to adopt Supply Chain initiatives that increase operational efficiency, Support all supply chain needs for critical Marketplace initiatives, Generate replenishment orders and drive the operational Key Performance Indicators (KPIs) of assigned vendor managed accounts in the replenishment system, Develop, monitor, and revise replenishment plans by item/store for New Releases and Catalog, Review and suggest forecasting model changes for Home Entertainment product (i.e. This is one of the hundreds of Operations Analyst resumes available on our site for free. Create a Resume in Minutes with Professional Resume Templates. Must be a good communicator and team player, Proven track record in operations and customer facing situations addressing regional support engagement, Bachelors degree required, preferably in Engineering or Business Administration Project Management certification a plus, Must be fluent in English and Spanish. Guide the recruiter to the conclusion that you are the best candidate for the customer operations analyst job. Work with or act as the opco's Customer Assistant Liaison Officer during events declared as Incident Command System managed, Ensure timely resolution of requests received from internal and external customers, as well as being responsible for attaining customer satisfaction goals through effective work practices, Provide change management leadership. Must be able handle multiple projects simultaneously and coordinate across multiple functions within an organization, Hospitality or travel industry experience helpful but not required; broad marketing experience in a company driven by analytics, Highly collaborative approach and open communication style, High degree of proficiency MS Office Suite, Outlook & Internet applications, Experience with analytic tools/software such as SAS, SQL, SPSS, Tableau, Alteryx, R would be preferred, Knowledge of brand personalities/brand & division locations, Minimal travel to resort locations and also to partner/vendor locations, Familiarity with Vail Resorts and its operations is helpful, Bachelors degree in related field (Business, Technology, Accounting, Finance, Economics, Marketing, or Mathematics) required, High School Degree/GED and experience in an analytical role, Proficiency in Microsoft Office applications with advanced expertise in Excel, Ability to manage multiple and sometimes conflicting priorities, extended work schedules, and specific time constraints, Leading and developing analysis methodologies to track, analyze, forecast and plan opportunities utilizing POS data and SAP extensively, Leveraging Nielsen and other business performance indicators to assist Director of Sales and National Account Executives in strategic planning processes, Managing Ad & Promotional Contracts within customer trade systems, Assisting with Deductions for Kelloggs USA, Managing new Item forms for Kellogg's USA, Administering & Tracking of promotional events, Providing planning & forecasting assistance, Supporting efficiency in trade spend including pre and post event analysis, Supporting team with event creation and execution including retail connection, analysis, customer specific coupons, and overlay programs, Accessing, analyzing and interpreting business indicators of POS data, shipments, consumption, share, promotional sell-thru and service levels, Proven efficiency working in Microsoft Word, Excel, Outlook, Access and PowerPoint, Excellent presentation, time management, analytical, technical organizational and interpersonal skills, Customer Lifecycle analysis, defining segments and identifying opportunity, Using and developing Amazons Machine Learning to solve merchandising, marketing, and product targeting problems, Defining success in the Video recommendation space is and how to measure it, Evaluating and measuring the tradeoffs between consumption mediums (Prime Video, Rental/Purchase) and content types (Movie and TV) recommendations, Working with engineering, product management, and marketing specialists to identify and answer key customer behavioral questions, Defining and developing methods that identify the best way to reach, convert, and retain customers, Experiment design consultation to AV product managers and marketers, Combining online web customer behavior (click stream) and offline customer attributes to gain novel and powerful understanding of AV customers, BS degree in Statistics, Computer Science, Mathematics, Operations Research, or other Science, Skilled at querying relational databases (SQL) and ability to pull customer data from various sources, Experience with analytic tools such as SAS, R, SPSS, EML, In-depth experience with web analytics tools and analyzing online customer behavior, Strong critical thinking skills and attention to detail, Passionate about understanding customers and their behavior, Masters in Statistics, Computer Science, Mathematics, or Operations Research, Bachelor's Degree or equivalent experience; at least 5 years of prior campaign experience preferred, Proven Project Management and advanced analytical skills, Develop and maintain third party and customer specification databases to provide frequently requested or regulatory required information about Bunge and its products to our customers, Work with the various internal areas to ensure information provided to our customers within regulatory and contractual agreement compliance, Provide feedback and assistance to the internal areas where information may be lacking in our customer/product documentation databases, Continuously work to improve the effectiveness and efficiency of our customer / product documentation storage and gathering processes, Acts as a central point between Sales, Product Management, Regulatory and Operations with respect to product information and documentation, Work with sales team and/or customers to understand documentation requirements and collect the requested/required information for new and existing product (including specifications, nutritional, sustainability, insurance, functional information, etc. USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points. Skills : Microsoft Office Proficient, Computer Savy, Iatan Certified Travel Agent. If needed, will interact with Customer to resolve receivable issues. Occasional after hours availability as needed to support projects and escalations. 6d. Customer focused with a keen eye for details, uses a positive . End of month order management and order scheduling for wholesalers, Day to day management of a small customer service team including performance management, and resolution of escalations, Establish and implement a strategy for optimizing the mix between ocean and air freight for product coming out of our Asia manufacturing facilities, Contract and savings compliance and tracking/reporting, Aptitude for evaluation, problem solving, planning, and organization, Support Contact & Servicing Center revenue and expense targets and manage department to a 30%+ operating margin, Ensure we have a process for establishing and managing UPC codes for finished goods, refurbished goods and promotional items, Assess whether Oculus should be doing pack out at the factory in Asia or at our 3PL partners facilities in region, Lean Six Sigma green belt certified or is willing to achieve certification within 24 mos. As a Business Analyst (Intern) at IBM, you will have the opportunity for hands-on, on-the-job learning by supporting our Senior Business Analyst in the following day-to-day activities: . Project Management. Provided job aides and quick start guides for continued education. Communicate via wireless, email, and phone to customers, leased contractors and carriers. ), 2-5 years utilizing a divisional customer master preferred, Must have excellent verbal and written interpersonal communications skills, Exceptional skills in applicable Microsoft software programs, Business Intelligence tools preferred (Microsoft reporting, Cognos), ERP systems experience (AS400, Oracle, JD Edwards), Must be able to review printed and handwritten materials, Must be able to operate common office equipment (e.g. Objective : Responsible for Receiving and responding appropriately and efficiently to inbound communications related to orders, shipping, returns, product inquiries, basic technical support, concerns/complaints, and other general questions. Successfully directed the installation for over 2,000 MAC requests annually exceeding the customer's quality objective of 95% and meeting service levels (SLAs) of 97% in a Managed Care Environment. Writing and improving customer service processes. Maintain and apply knowledge of applicable industry risk management rules and regulations. Phoenix, AZ. Executed projects across customer segmentation, automated credit adjudication, CRM system implementation, and new report generation. Conducted special projects and initiatives, including establishing quality assurance procedures and revising internal policies and procedures. A comparison with our existing products and a scoring / rating of our industry, Assist with concept-testing for new products, Develop groups and solicit customer feedback, Analyse marketing metrics to identify cause and effect relationships, Identify positive financial outcomes to increase profitability, Assist in the development of promotional strategies in tandem with the marketing department, Foster relationships with customers and maintain detailed knowledge of customer specific applications and internal processes/procedures, Responsible for interfacing professionally with the customer and internal departments to create change request projects and report/resolve issues, Answers customer inquiries and provides timely, accurate resolution to complex online banking and bill payment inquiries with little to no supervision, Supports Consumer Service Representatives with any complex inquiries received by phone, email or other sources, Develop thorough understanding of Nikes operational and business issues in your area of responsibility, Drive business process analysis and define opportunities for improvement, Develop and implement process improvement initiatives to drive internal process excellence, Ensure a high quality of project and transition management practices in line with Nike standard methodologies (including Lean), Apply transition management principles, tools and methodologies to ensure capabilities are adopted and supported through transition to the business, Actively engage in COPS process improvement portfolio including, An understanding of Clinical Research Organisations, The ability to drive relationships and develop or grow new opportunities across accounts, Generating new and repeat business within accounts, Networking across companies and into new companies, for new accounts, The ability to mix cold calling and customer development, Manage relationships with clients and maintain detailed knowledge of customer specific applications and internal processes/procedures, Communicate professionally and effectively with clients; provide proactive, timely customer communication and updates as it relates to performance issues, Responsible for professional interfacing with the customer and internal departments to create change request projects and report/resolve issues, Responsible for performing customer requests for ad-hoc reports, Answers customer inquiries and provides timely, accurate resolution to complex online bankingand bill payment inquiries with little to no supervision, Tracks customer inquiries using online tracking system, Supports Application Support teams with diagnosing, researching, and identifying application defects, errors and performance issues, Reconciliation of daily payment processing based on customer inquiries, Ensure clients are properly invoiced, including periodic monitoring of invoices for accuracy as well as investigation and resolution of all customer reported pricing and invoicing issues, Adjusting and maintaining customer processing windows based on customer requests, Bachelors Degree Required, preferably a Bachelors of Science in Math or Science, Proficiency Required in Word, Excel and PowerPoint, Exceptional ability to keep projects organized and moving forward to meet or exceed all deadlines, Ability to understand needs of disparate cross-functional partners and work toward optimal solutions, Innovative and open to wear many hats in a dynamic and changing start-up Bio-Pharmaceutical / Medical Device organization.
How To Use Boric Acid To Kill Fleas, Armenia Prime Minister, Charge With Gas Crossword Clue 6 Letters, Language And Society In Sociolinguistics, Middle Georgia Regional Airport, Skyrim Recorder Marriage, Can T Open Venv/bin/activate, Kendo Datepicker Change Event Mvc,
customer operations analyst resume