Analyze and review customer financial condition and authorize credit lines based upon the financial review. photocopy of invoices, supporting documents, statements, filing etc, To deliver invoices to proper places and ensure that the person concerned is in receipt of the same, To prepare daily the No Show / Cancellation and Early Departure report and forward by e-mail to General Manager and concerned HODs, To monitor staff performance by bi monthly and yearly appraisals, Monthly reporting of facts and figures to management, Degree in Business Administration / Finance / Accounting, Knowledge of Finance & Accounting administration processes and policies in the Middle East, Experience in Finance within hospitality or customer service related industry (Hotel operation background highly regarded), Previous experience in a similar role is highly regarded, High level of written and verbal business English, Knowledge of Opera, Micros, Microsoft Dynamics SL (Solomon), Sun, Adaco, Obtain and analyze financial statements for the entire portfolio of customer, Provide recommendations for the customers credit line to the VP of Credit, Telephone calls to customers for collect of past due invoices and reconciliation of their accounts, Extensive knowledge of SAP and Microsoft Products, Experience in obtain bank & trade references, Approves all business applications, including the review and analysis of trade references, credit reports, d&b reports, and financial statements, Ensures the processing of business applications by the sales centers are completed correctly with all signatures and supporting information per the per company guidelines, Confirms collection calls are being made by the appropriate A/R personnel as needed or directed, Guarantees the A/R personnel is accurately processing and recording in credit notes all contact, attempts to contact and any other pertinent information on a daily basis, Assists in the collection escalation process as indicated in the guideline, including making contact with customers to secure payment, Ensures the NSF policy and guideline is adhered to; including initial calls, letters and involvement of law enforcement if necessary, Develops positive working relationships with customers and sales center personnel, Reviews A/R per standards with the appropriate A/R personnel/Assist Division Credit Manager and communicates to the Branch, Regional, General Manager and Director of Credit as needed and/or directed. These are skills you should try to include on your resume. Install and maintain financial arrangements for key accounts and the ability to control the Corporations exposure and minimize financial loss as a result of credit-granting, Proven ability to drive finance transformations and continuous improvement culture across multiple business units, Significant experience with business operations and commercial marketing teams within a multinational (manufacturing) company, The position requires strong people management skills, business and commercial acumen, strength in change management, proven leadership skills and excellent communication skills, Extensive proven experience at building organizational capability and as a change agent, Customer Relationship Management, both internal and external, experience essential, Strong cross/multi-cultural background and experience; sensitive to cultural differences, Solid understanding and experience with US GAAP; exposure to Sarbanes Oxley & IFRS, Additional European languages would be preferable but not essential, Reconciliation of complex accounts and aging reports, Point of contact for clients in regard to billing issues, Demonstrates knowledge of job-relevant issues, products, systems, and processes, Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information, Keeps up-to-date technically and applying new knowledge to your job, Maintains positive working relations with customers and department managers, Assist with processing all bills by verifying accuracy and completeness of invoices, Investigate all requests for billing as final authority over credit approval and individual guest inquiries, Review with Director of Finance or Assistant Director of Finance all accounts that are over 45 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with established corporate guidelines, Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and check cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines, Previous significant experience in a related position, Experience with POS and PMS systems (Opera and Micros knowledge and asset), Fluent English (written, spoken and reading), Thorough working knowledge of all corporate policies and procedures as they relate to credit and receivables, Commitment to follow all local and corporate policies and procedures as they relate to credit and receivables, Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, check cashing, etc, Investigate fully all requests for billing and function as final authority over credit approval, Review with the Controller all accounts which are over 30 days and implement collection procedures for all such accounts in accordance with established corporate guidelines, Ensure prompt and accurate billing for all accounts and timely collection follow-up, Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts, Write off or adjust uncollectible accounts after approval by the Controller or Assistant Controller according to established corporate guidelines, Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Controller if not resolved, Prepare and distribute the Function Credit list daily with Q-Names, Ensure that all inquired from guests or credit card companies are handled promptly and professionally, Ensure that check-in/check-out procedure adequately protect the hotel without burden or delay to the guests of the hotel, Prepare month-end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards, Recommend improvements in the operation of Accounts Receivable/Credit to the Controller, Attend other departmental meetings as necessary to convey Credit/Receivable policies and procedures to the staff of those departments, Assist in the supervision of the day-to-day activities of the Accounts Receivable Clerks and evaluate performance of that individual as prescribed by hotel policy, Participate in the orientation program for staff in Sales and Catering, Front Desk, Reservations and other related positions, Conduct oneself in a professional manner at all times to reflect the high standards of Four Seasons Hotels and encourage staff to do the same, Respond properly in any hotel emergency or safety situation, Perform other tasks or projects as assigned by hotel management and staff, Consistently offer professional, friendly and engaging service, Supervise the day-to-day activities of the Credit department and ensure all standards are followed, Ensure all procedures regarding billing, collection, credit cards, inquiries, cheque cashing are followed, Review all requests for credit and approve as appropriate according to the in-house credit policies, Follow departmental policies and procedures, Previous experience in a credit department required, University/College degree in a related discipline an asset, Excellent communication and organizational skills, Ability to focus attention on guest needs, remaining calm and courteous at all times, Establishing and maintaining credit policies and procedures regarding billing, collection, credit cards, cheque cashing, related enquiries etc. Improve the debtor day position through improved cash collection techniques, by enforcing payment terms and ensuring customers pay on time), Develop excellent working relationships with customers and third-parties service providers (as lawyers, collection agencies and insolvency administrators) and internally with key departments, in particular Sales, Customer Service, Operations and IT, Provide regular reporting and forecast on the development of bad debts, open items and DSO at customer level, Customers credit notes handling. With this format, you will highlight your strong skills. Review order management queue for the timely release and management of customer orders. Developed "hold" procedures so delinquent customers could not be serviced without management approval resulting in collecting $100,000 of delinquent payments. Expand. Report excessive overtime to the Head and create plans to address the issues, When required, initiate disciplinary processes for team members calling on support from Human Resources when required, Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with, Motivate team members and ensure that their efforts are recognised, Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the credit analyst team, The successful structured Credit Manager will work closely with the CEO and COO to assist in transaction structuring and execution of a pipeline of large mandates that will allow the company's treasury to fund pools of trade receivables, Formulate and implement an optimal securitisation structure for trade receivables funding, working with lawyers, accountants and clients, Execute ongoing purchases of trade receivables in line with eligibility criteria and credit analysis, Constantly liaising with the firms technology and processing team to forge deal structure in tandem with infrastructure, Accompany the CEO/COO with regards to originating, managing and executing trade receivable transactions, Devise ongoing monitoring systems and undertake transaction reporting, Create and deliver presentations, pitching to chief executives of large corporates, trade suppliers and partner banks, Performing client due diligence on personal loan and take relevant credit assesment and ensure there is a good balance between profit and risk, Draft relevant credit policy for the personal/consumer loans business to ensure a proper credit framework is in place, Lead the implementation on the reporting, ad hoc projects, and system enhancements, Work very actively with the sales team to ensure the processes are well followed, Manage the loan portfolio and avoid bad debt by taking proactive remedial actions as soon as possible, Have at least 5-8 years of relevant experience in consumer loans, Have solid experience in building the platform is advantageous, Be a self starter and have excellent communication skills, Be proficient in English and Cantonese (MUST), Work closely with Sales Management {sales team}, credit team and Director of Finance on analysis and variances, Lead monthly credit meeting with area leadership, present monthly credit metrics and trends, review key account trends or concerns, align with Area Management goals and objectives, and discuss strategies to drive continuous improvement, Ensure compliance with all regulatory requirements including internal Sarbanes Oxley controls and manage the Accounts Receivable so that the Area passes all Internal and External Audit requirements with no unsatisfactory comments or ratings, Manage Credit and Collections team and be fully responsible and accountable for revenues in excess of $1.5 Billion, Manage and supervise SBA Commercial Underwriting Team regarding all credit reviews, analysis & recommendations to credit committee, Coach, mentor and evaluate underwriters with regard to credit analysis, industry and product knowledge, Conduct comprehensive financial analysis of the credit worthiness of existing or prospective borrowers, Ensure funding in compliance with credit policy, Submits write up for Credit Committee's approval, Improve, define and create credit and underwriting policies as necessary, Participate in audits with respect to the company's credit and collections policies, Must have SBA regulatory training & experience regarding 7A and 504 SBA loans, Minimum of 5-7 years of managerial credit underwriting experience, Strong analytical, organizational and decision-making skills, Verbal and written communications skills are essential, Ability to structure, negotiate and manage complex credit transactions, Strong business development focus, demonstrating innovative approaches, Experience in cash flow and borrowing base loan structures, Extensive experience in interacting with customers and prospects and leading discussions related to credit underwriting and ongoing credit maintenance, Strong leadership skills and the ability to coach and develop junior team members, Minimum 4 years credit experience preferably in the broadcast industry.
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credit manager resume summary