If I have this straight though - the cam that you're having trouble with is currently on 1.7, and the one that's on 1.4 is otherwise currently running fine? SimpliSafe Outdoor Camera. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. SimpliSafe Video Doorbell Pro. The Outdoor Cameras Two-Way Audio feature works with a simple tap of the speaker button, unlike the SimpliCam indoor camera where you hold the button while talking and release to hear. This is common soon after the initial installation. I have tried it numerous times sitting right next to the base station, that does not create a different result. It covers most of the essentials: 24/7 access to live video, a smart motion sensor that distinguishes between human and pet heat signatures, and a night vision feature that . Remove one battery for at least 10-15 seconds before putting it back in. There is blinking blue leds, then there will be 7 red blinking leds then back to blue. This item: SimpliSafe Wireless Outdoor Security Camera. Learn more about the SimpliSafe Outdoor Camera here: https://www.security.org/security-cameras/simplisafe-outdoor/We were heavily anticipating the SimpliSafe. $169.99. 3. eufy Outdoor Camera System. I bought a new phone and it doorbell and camera installed instantly. After getting tired of charging it that often, I tried to remove the camera from the system and re-install it. Trying to connect to a Plusnet router on 2.4GHz, just run the speed test on Wifi and getting 17.9mbps down and 15.5 up. StudioBucatini . Price: $239.99 (2 Camera Kit) Highlights: No need for a monthly subscription, battery operated with 180-day battery life, and waterproofing for use in all types of weather. If you have a password problem, it can be resolved by resetting the camera. There are two primary reasons why a cameras WiFi connection may be lost. I'm a software engineer and am comfortable getting into the technical solutions with router and wifi settings. SimpliCam is a basic no-contract home security camera that can be used on its own or as part of a SimpliSafe home alarm system. If you are having problems with your camera (or if it doesnt work at all), check out this article to learn what to do in order to troubleshoot your SimpliSafe system. $27.00 shipping. Isn't the base supposed to find a new outside camera as soon as you install the face after charging the battery? Can I Watch My SimpliSafe Camera On My Phone? If your SimpliSafe camera isnt operating properly, heres how to repair it. Avotec.org is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. A screwdriver for mounting on wood or vinyl surfaces. Connect it to power using the in-box USB charging cable, If the three lights on the battery do not all light up, it is not fully charged, The Outdoor Camera charges fully in just 5 hours for a battery life up to 3 6 months, Ensure your battery is into the camera with the three metal dots lined up with the metal lines inside the camera and the tab facing out, Check to see if the lens of the camera is aligned with the speaker facing down and tightened fully. The router or your device will automatically switch your device to whichever band has a better connection to your device. Can you Install SimpliSafe Doorbell without an Existing Doorbell or Chime? Of course, SimpliSafe isn't the most advanced system out there it lacks certain features like a touchscreen keypad, extensive home automation integrations, and an outdoor camera. When I first installed it ~1 month ago, it connected to wi-fi, but the battery died every 2-3 days. A 7/64 drill bit for mounting on brick, stucco or tile surfaces. Installed the face and it lights up a white led, then chimes. There is blinking blue leds, then there will be 7 red blinking leds then back to blue. As a result, it is preferable to contact SimpliSafe to have the camera repaired or replaced precisely without jeopardizing your safety and security and without jeopardizing your warranty. But there is no video. Hi Jonny I have been through the setup many times and hard reset the cameras many times. You can also restart your camera by pressing and holding the reset button on the hub for 20 seconds. Ending Nov 1 at 8:57AM PDT 4d 7h. While the actual video needs to go through your WiFi, all the units do depend on the Base Station to know when to start recording and streaming. If your two-way audio is not working, use the guided flow below to walk through the troubleshooting steps. Holding down the Outdoor Camera speaker button will not allow the two-way audio to work properly. It's an incredible camera for an award-winning security system at a fair and honest price, as always. After youve released the button, wait for the camera to finish resetting. Just received my replacement doorbell cam. Simplisafe Camera App for PC: How to view Simplisafe on Computer, How to Fix the Simplisafe Entry Sensor Not Responding Error. This review is mainly about the Simplisafe Outdoor Camera, the included sensors work and operating just like the other home security systems, nothing is new and exciting about.First off, the good:1. Check Price On Amazon. For me as an IT Engineer there is no reason why an Option cannot be added to the keypad in the event that the update does not work there should be an option to force an update. If you are unable to get the camera to operate, the first thing you should do is restart it, which will reboot everything on the camera. Simplisafe is keenly aware of the issue and is working to resolve it and make the outdoor camera operate as well, if not better, than the indoor camera. Examine the color of your LED. And I do only just found up that you don't update the alarm automatically you send a . No. This will help the signal reach further and allow you to see better. Third-party integrations. The base is up to date. @coffeeworks I have two cameras and yes, there is a slight recording delay, but I have not experienced it to a degree you have. When the buttons lights begin to flash, you can deactivate it. SimpliSafe systems sometimes stop working after losing the cellular connection to the base station. Base does nothing. Also, To troubleshoot, check that the power cable is plugged in and your home internet connection is functional. If a restart does not work, you will need to do a camera reset to get it operating again. I have reset the camera numerous times and gone through setup, each time it works as expected, except when I try to view the live feed. Like all SimpliSafe devices, the SimpliSafe camera is designed for the budget-minded. Does Blink Security Camera Work with Google Home? $61.00. Does anyone else experience this or have any suggestions? Incomplete recordings are usually due to poor Wi-Fi connectivity. They assured me they will not send me anymore cameras so I will try a support call one more time but I am not confident. Then, choose Add New Camera. Good luck and please post your outcome here if you get a chance. I've tested both within 15 feet of the base station and out to ~40 feet of the base station with no differences. Doesn't sound long, but it is while you are watching the circle animation waiting for the live stream. It could be installed too far away from your WiFi network, or it might not have enough bandwidth on your WiFi. Experiment with various websites using your devices browser. If they don't you may want to consider an extender, of i you have a mesh system, another point and or repositioning them. They sent us a new camera, same thing. Confirm or cancel alarms in seconds with Alarm Texts. Plus digital zoom and full color vision at night, so nothing slips by undetected. 1. It may take a minute or two to reset the camera, but once done, you will be able to use it again. Sorry for the trouble you've been having. From their support article, found by googling "reset simplisafe outdoor camera" without the quotes: You can also try hard-resetting your camera by pressing and holding the button for three seconds. Why would one be running 1.4 if 1.7 is available, not to mention 1.9 "rolling out." We are compensated for referring traffic and business to these companies. After youve given the camera a name, click Next. Other faults within the camera may also need to be addressed. So what is the issue that is being resolved by simplisafe? Note: the Outdoor Camera's optimal temperature threshold is -4F to 122F The next version of the firmware is still rolling out - and as many have noted, it's a slower rollout than usual. troubleshoot your Wi-Fi connection by following these steps. All has been working well but in the last few weeks the outdoor camera does not record videos (Says No Video) or only records a few seconds. ugh great. Installed the face and it lights up a white led, then chimes. SimpliSafe outdoor camera user experience. I can't see to find anything, i'm either missing video completely or there is some lag here from when motion is detected and video capture begins? Our engineers are well aware of the delay, and are working on improvements in future firmware . After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. Yes i've already used that connection tool and I am well beyond the minimum specs for connectivity speed etc. It is almost as if there is something blocking the video feed only, or an issue on the server side receiving my video stream. Base station has latest update. While these cameras are not too sophisticated and require no additional wiring other than the power source, there is a chance that your wiring is not functioning properly, causing your camera to not respond and no light to appear on the indication. Holding down the Outdoor Camera speaker button will not allow the . SimpliSafe cameras include a physical reset button, which should be sufficient to let you reset the camera. If the camera still does not connect even when it is directly close to your router, you may be having WiFi connectivity difficulties; in this instance, try disconnecting other networked devices. I am a Mechanical Engineer with years of experience working in the Security Industry. For best coverage, move the camera to a location where it can cover the entire area youd like to capture. Increase motion detection sensitivity in your camera settings Two-Way Audio Is Not Working. Lastly, you can also talk to your Internet provider about upgrading your bandwidth. Press and hold the reset button for about 20 seconds. Avotec also participates in affiliate programs with, Clickbank, CJ, ShareASale, and other sites. Peerless service, Stringent, ongoing training, advanced technology, and multi-redundant infrastructure and operations at a great price make this an easy choice Yes - QSI offers alarm monitoring through Rapid Response Honeywell Lynx Touch or Lyric Controller: From the home screen, go to Security > More (if using Lynx Touch) > Tools > enter the. Overall, we were quite impressed with SimpliSafe in the DIY installation department. It is IP65 rated for dust and water resistance. The SimpliCam indoor camera is only $99, while the outdoor camera and Video Doorbell Pro are still priced at $169. I charged the battery to 3 leds showing. SS has an excellent diagnostic tool for the Simplicams that they are working on (quickly it is hoped) to put into the Outdoor camera section of the phone apps. Follow our step-by-step guide on how to install your new wireless outdoor security camera. I suspect there might still be an issue with your WiFi network. If it is solid yellow, it is most likely downloading a firmware update. Check that your router is transmitting your network on a 2.4 GHz signal rather than a 5GHz frequency. This is new, it use to work. If not, you may have to get a WIFI extender or another mesh point, depending on your setup. SimpliSafe has the most comprehensive, reliable security system for homeowners that offers peace of mind. If youve tried everything to reset your SimpliSafe camera and its still not working, then try unplugging it. It's everything you need to keep your home and family safe. SimpliSafe Entry Sensor (Pack of 4) - Window and Door Protection - Compatible with The SimpliSafe Home Security System - Latest Gen. $49.99$49.99. Please note sometimes it is longer but most of the time, around 8 seconds. SimpliSafe App Not Working: Try These Troubleshooting Steps. What is strange is I was able to install the camera a few months ago with the same LG phone. Here are several fast remedies you may do if you find yourself in this scenario. You should also check that the camera has the latest password for your network. the problem is that when I review the footage, all I see is the footage of me right below the camera and turning around and leaving, about 60% of the time its the walking away portion only missing the "face". Regardless of firmware version however, the cameras should be able to stream (albeit with longer delays in wake-up, on older versions). Alerts you to trouble SimpliCam alerts you for free the instant it detects motion so you can see what's happening and take action. If your camera is not recording or live streaming, there are three main factors you can check for: battery charge, connectivity, and environment. But regarding that one that somehow isn't able to put out video - how far is it from the Base Station? A power cycle on the SimpliSafe camera will ensure that any faults are removed, and it should be operational again in no time. Outdoor Camera Video Not Working I have a brand new Outdoor Camera that I have been trying to get the live view (or any video) to work for a few weeks now. This often occurs when there are too many applications running in the background of your phone. Battery died within 24 hours. Thanks for your patience. even a novice with networks knows if their alarm system is connected to the internet to be honest, no offence by the way. Move one of the cameras to the same room as the WiFi router and test it out there to see if range is an issue. But then again, this means there's less technology to trip you up. 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simplisafe outdoor camera setup not working